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Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

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Results

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Retainers & Night Guards

Clear Aligners

NewSmile USA

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For security reasons, any changes to billing or shipping information should be made directly through your account on our website. Please log in to your account to update your details accordingly. Log in here >

How can I update billing or shipping information on my order?

Manage Account

What are invisible aligners?

How do your invisible aligners work?

How much do invisible aligners cost?

Does the process hurt?

Will I have a lisp with my aligners?

I have a permanent retainer, do I need to remove it?

Can I get these if I have an implanted tooth?

Can I get these if I have wisdom teeth?

What is an Impression Kit?

What is a Treatment Preview?

Can I order replacement retainers or night guards without taking new impressions?

I have a permanent wire, can I get treatment for one arch?

What should I do if the impression kit size I received does not fit my teeth?

Help taking impressions

Getting Started

Can I use health insurance to cover the cost?

Does HSA / FSA cover my purchase?

Insurance, HSA and FSA

How do I properly use and care for my invisible aligners?

How long do I have to wear the aligners?

What if I lose an aligner/retainer?

How do I switch my order from day aligners to night aligners?

What should I do if my clear aligner cracks or breaks?

During Treatment

How much does a retainer cost after?

Can I order retainers from NewSmile at any time?

Do you guys offer teeth whitening?

Do retainers correct crooked teeth or replace aligners?

Can I switch from a retainer subscription to an aligner payment plan?

Are there discounts or payment plans available for aligner and retainer purchases?

Can I place multiple family members' aligner orders under one account?

My retainer or night guard doesn’t fit — what should I do?

Can I combine multiple retainer orders or impressions for more sets?

After Treatment & Retention

What happens if my order is shipped to the wrong address?

Can I expedite the shipping of my retainer order?

Do you ship internationally?

Return shipping label is missing / not working

Changing Your Address for Future Orders

Tracking my shipment

Shipping & Delivery

Managing subscriptions

Earning points with each subscription purchase

What is the refund process for custom-made products and subscriptions?

How do I return retainer or night guard purchases for a refund?

Returns via Affirm

Returns and Returns

Refunds & Returns

Petal Ultrasonic Cleaner

Petal Whitening Light

Petal Pods

Orthodontic Chewies

Collagen and supplements

Product Help

Are your aligners BPA and latex free?

Can I get aligners if I have a missing tooth?

How do I clean my aligners, retainers, or night guards?

Anything I can do to improve my oral health?

Misc

How can I update billing or shipping information on my order?Updated a month ago