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Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

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Results

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Retainers & Night Guards

Clear Aligners

NewSmile USA

Taking good impressions is key to your NewSmile&#x2122; journey &#x2014; they let our dental team create a custom plan just for you. This step-by-step guide will make you a pro, and if you need extra help, our Customer Service team is just a chat or email away.<ul><li>Step-by-Step Guide:&#xA0;Clear instructions with visuals to make impressions stress-free.</li><li>Prepaid Shipping:&#xA0;Send your impressions back to us easily at no cost.</li><li>Expert Review:&#xA0;Our dental team checks every impression to ensure accuracy.</li></ul> <a href="https://www.newsmilelife.com/pages/how-to-take-your-teeth-impressions-from-home">Learn more and watch video &gt;</a>

Taking good impressions is key to your NewSmile™ journey — they let our dental team create a custom plan just for you. This step-by-step guide will make you a pro, and if you need extra help, our Customer Service team is just a chat or email away. St

Help taking impressions

Getting Started

What are invisible aligners?

How do your invisible aligners work?

How much do invisible aligners cost?

Does the process hurt?

Will I have a lisp with my aligners?

I have a permanent retainer, do I need to remove it?

Can I get these if I have an implanted tooth?

Can I get these if I have wisdom teeth?

What is an Impression Kit?

What is a Treatment Preview?

Can I order replacement retainers or night guards without taking new impressions?

I have a permanent wire, can I get treatment for one arch?

What should I do if the impression kit size I received does not fit my teeth?

Can I use health insurance to cover the cost?

Does HSA / FSA cover my purchase?

Insurance, HSA and FSA

How do I properly use and care for my invisible aligners?

How long do I have to wear the aligners?

What if I lose an aligner/retainer?

How do I switch my order from day aligners to night aligners?

What should I do if my clear aligner cracks or breaks?

During Treatment

How much does a retainer cost after?

Can I order retainers from NewSmile at any time?

Do you guys offer teeth whitening?

Do retainers correct crooked teeth or replace aligners?

Can I switch from a retainer subscription to an aligner payment plan?

Are there discounts or payment plans available for aligner and retainer purchases?

Can I place multiple family members' aligner orders under one account?

My retainer or night guard doesn’t fit — what should I do?

Can I combine multiple retainer orders or impressions for more sets?

After Treatment & Retention

What happens if my order is shipped to the wrong address?

Can I expedite the shipping of my retainer order?

Do you ship internationally?

Return shipping label is missing / not working

Changing Your Address for Future Orders

Tracking my shipment

Shipping & Delivery

How can I update billing or shipping information on my order?

Managing subscriptions

Earning points with each subscription purchase

Manage Account

What is the refund process for custom-made products and subscriptions?

How do I return retainer or night guard purchases for a refund?

Returns via Affirm

Returns and Returns

Refunds & Returns

Petal Ultrasonic Cleaner

Petal Whitening Light

Petal Pods

Orthodontic Chewies

Collagen and supplements

Product Help

Are your aligners BPA and latex free?

Can I get aligners if I have a missing tooth?

How do I clean my aligners, retainers, or night guards?

Anything I can do to improve my oral health?

Misc

Help taking impressionsUpdated a month ago