Returns via AffirmUpdated a month ago

How Do Returns Work with Affirm?

If you made your purchase using Affirm, here's how returns and refunds work:

1. Requesting a Refund

   • Before returning your item, you’ll need to contact us to confirm your eligibility for a refund.
   • Simply reach out to our team via live chat or by speaking with one of our agents, and they will guide you through the process.

2. Approval & Return Process

   • Once your return is approved, you’ll be provided with detailed instructions on how to return your item (if required). 
   • After we receive and inspect the returned item, we’ll process your refund.

3. How Refunds Work with Affirm

   • Full Refund: If eligible, we’ll calculate the refund based on the purchase price and any applicable deductions (e.g., restocking fees, if stated in our policy). Affirm will cancel the remaining balance on your loan, and any payments you’ve already made will be refunded to your original payment method.
   • Partial Refund: If only part of your order is refunded, Affirm will adjust your loan balance. This may reduce the remaining balance or future payments.
   • Please note that any interest you’ve paid to Affirm is non-refundable.

4. Refund Timelines

   • After we process your refund, Affirm will update your loan balance or payment schedule. This typically takes 14 days to reflect on your Affirm account.