Impression kits are final sale and non-refundable after shipment due to hygiene reasons, whether used or unused. Refund amounts will consider deductions such as the cost of initial impression kits and services rendered. Updates and confirmation of re

Impression kits are final sale and non-refundable after shipment due to hygiene reasons, whether used or unused.Refund amounts will consider deductions such as the cost of initial impression kits and services rendered. Updates and confirmation of refunds will be communicated via email or SMS, usually processed by the stated date.<h1 data-section-id="hgl20" data-start="573" data-end="594" id="subscription-orders">Subscription Orders</h1>Customers with an active subscription receive an advance notification before their next order is created. This notice allows you to:&#x2022; Pause your subscription &#x2022; Skip the upcoming order &#x2022; Update your delivery scheduleBecause customers receive advance notice, all subscription orders begin processing immediately once the order is created.For this reason:&#x2022; Subscription orders are not eligible for refunds once the order has been created.If you do not wish to receive the next shipment, you must pause or skip the order before the billing date. You can manage your subscription anytime by logging into your account.To manage your subscription<a href="https://www.newsmilelife.com/account/login" target="_blank" rel="noopener noreferrer">&#xA0;login here &gt;</a>

What is the refund process for custom-made products and subscriptions?

To return retainer or night guard purchases, please follow instructions provided by our refund team. After you contact us, our team will guide you on the return process. Please note: refunds are not available after processing for production has start

To return retainer or night guard purchases, please follow instructions provided by our refund team.&#xA0;After you contact us, our team will guide you on the return process.Please note:&#xA0;refunds are not available after processing for production has started. Impression kits cannot be refunded or returned due to hygiene and safety policies.

How do I return retainer or night guard purchases for a refund?

If you made your purchase using Affirm, here's how returns and refunds work:. Requesting a Refund. Approval & Return Process. How Refunds Work with Affirm. Refund Timelines

<h3 id="isPasted">How Do Returns Work with Affirm?</h3>If you made your purchase using Affirm, here&apos;s how returns and refunds work:<ol><li>Requesting a Refund<ul><li>Before returning your item, you&#x2019;ll need to contact us to confirm your eligibility for a refund.</li><li>Simply reach out to our team via live chat or by speaking with one of our agents, and they will guide you through the process.</li></ul></li><li>Approval &amp; Return Process<ul><li>Once your return is approved, you&#x2019;ll be provided with detailed instructions on how to return your item (if required).&#xA0;</li><li>After we receive and inspect the returned item, we&#x2019;ll process your refund.</li></ul></li><li>How Refunds Work with Affirm<ul><li>Full Refund: If eligible, we&#x2019;ll calculate the refund based on the purchase price and any applicable deductions (e.g., restocking fees, if stated in our policy). Affirm will cancel the remaining balance on your loan, and any payments you&#x2019;ve already made will be refunded to your original payment method.</li><li>Partial Refund: If only part of your order is refunded, Affirm will adjust your loan balance. This may reduce the remaining balance or future payments.</li><li>Please note that any interest you&#x2019;ve paid to Affirm is non-refundable.</li></ul></li><li>Refund Timelines<ul><li>After we process your refund, Affirm will update your loan balance or payment schedule. This typically takes 14&#xA0;days to reflect on your Affirm account.</li></ul></li></ol>

Returns via Affirm

Learn more about our returns, returns and NewSmile Guarantee

Returns and Returns

Saturday & Sunday: Closed
Closed on statutory holidays

Email us with any concerns you have, and we'll get back to you as soon as possible.

Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

Shop Now

Results

Re-Order

Retainers & Night Guards

Clear Aligners

NewSmile USA

Refunds & Returns

What are invisible aligners?

How do your invisible aligners work?

How much do invisible aligners cost?

Does the process hurt?