Shipping & Delivery

How to track shipments and delivery items

What happens if my order is shipped to the wrong address?

If your order has been shipped to an incorrect address, we are here to help. Once you notify us of the issue, we will check the order details and confirm the address to which the shipment was sent. Unfortunately, we are unable to directly change the

Can I expedite the shipping of my retainer order?

Yes, there are options for express shipping at checkout.

Do you ship internationally?

We currently ship within the United States and also operate region-specific stores in:. Canada. United Kingdom. Australia. Each region has its own local we

Return shipping label is missing / not working

Don’t worry — we’ll get this sorted quickly. First, please check:. If you still don’t have a label, or it won’t scan:. Please contact our support team and include:. We’ll reissue a new prepaid return label as soon as possible. Important notes:. Once

Changing Your Address for Future Orders

If you have an active subscription or are planning a future order, you can update your shipping details anytime through your NewSmile Self-Serve Portal. Log in to your account. Navigate to the Addresses or Subscription tab. Update your primary shippi

Tracking my shipment

You can track all shipments directly from your account, including:. • Impression kit delivery• Return impression shipments• Aligner shipments• Retainer shipments• Night guard shipmentsThere are a couple of ways to track:. Tracking updates are provide